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Soft Services Coordinator

Soft Services CoordinatorDaily duties:
First point of contact for customer and tenant enquiries and complaints
Site patrols identifying H&S, cleaning, maintenance and security issues
Monitoring and manage front of house staff on a day to day basis
Incident management, investigation and reporting
Daily Duty Manager reporting to the Centre Management team

Other duties:
Rostering and payroll in conjunction with Soft Service Manager
Attend weekly centre management meeting
First line disciplinary management
Event staffing
Soft services KPI audits
Soft services budget reporting in conjunction with Soft Service Manager
Procedural reviews and amendment recommendations Key Accountabilties:
The following key accountability areas are a given requirement. The list is not exhaustive and should not act to constrain the job holder from working within a wider brief if necessary in order to achieve the requirements of the job role.
Responsibility for Security and Cleaning services at The Grafton Centre
Drive performance of team
Managing, training, disciplining and mentoring the onsite facilities support team
Monitoring of contractor s SLAs and KPIs
Liaise with Soft Service Manager regarding development and identification of budgets
Monitor spending against budget and forecast
Undertake centre Duty Manager responsibilities
Ensure compliance with Health & Safety legislation
Regular client update meetings
Support services contract reviews
Liaison with client
Responsible for own administration

Dimensions:
The job holder will have joint control of a direct budget. What we are looking for Good experience of working within a customer facing environment is a requirement for this position along with exceptional man management skills.

Specific competencies within this general requirement include the following:

Excellent communication and interpersonal skills
Excellent organisational and influencing skills
Experience at Management level
Security Industry Authority (SIA) training and licence
Relevant H&S Qualification (IOSH, NEBOSH etc)
Excellent IT literacy skills in MS Outlook, Word, Excel and PowerPointMust be able to work on own initiative with a proactive and flexible attitude
Ability to multi task and prioritise
Must have a smart appearance Additional Information

Permanent
Full time
45 hours per week, working a shift pattern including weekends
25 days annual leave
Closing date: 17th March 2017

See the original article here: Soft Services Coordinator

MPs to quiz National Grid bosses over power supply security …

PUBLISHED: November 12, 2015 12:32

MPs are to question National Grid bosses over the security of the UK’s power supplies amid concerns about keeping the lights on this winter.

The Energy and Climate Change Committee has announced a one-off session on November 24 to quiz senior executives at the company over its capability to meet energy demands of households and businesses. It comes after National Grid’s outlook for the winter predicted a gap between total electricity generating capacity and peak demand of 5.1% after measures are taken to boost margins – the tightest in a decade. Last week National Grid issued a notice to the energy industry asking for 500 megawatts more generation to be brought on to the system following “multiple plant breakdowns”, the equivalent to the power surge experienced at half-time during a big sports event.

The power firm said the move was not an indication that there was an immediate risk of blackouts, but it is the first time such a notice has been issued for three years. Announcing the hearing, the committee’s chairman SNP MP Angus MacNeil said: “The security of our electricity supply is something we all take for granted, but a lot of effort goes on behind the scenes to keep the lights on and the gas flowing. “The closure of polluting coal-fired generation has left capacity margins at worryingly low levels this winter.

“Making a swift transition to a low-carbon economy is crucial, but meeting the every-day energy demands of households and businesses must always take priority.

“National Grid has statutory responsibility to keep the lights on: the committee intends to examine their capability to do so.”

MPs will question National Grid on a number of topics including its predictions for security of supplies, availability of electricity generation this winter, the likelihood of margins being insufficient and what can be done about it and the outlook for next winter.