First point of contact for customer and tenant enquiries and complaints
Site patrols identifying H&S, cleaning, maintenance and security issues
Monitoring and manage front of house staff on a day to day basis
Incident management, investigation and reporting
Daily Duty Manager reporting to the Centre Management team
Rostering and payroll in conjunction with Soft Service Manager
Attend weekly centre management meeting
First line disciplinary management
Soft services KPI audits
Soft services budget reporting in conjunction with Soft Service Manager
Procedural reviews and amendment recommendations Key Accountabilties:
The following key accountability areas are a given requirement. The list is not exhaustive and should not act to constrain the job holder from working within a wider brief if necessary in order to achieve the requirements of the job role.
Responsibility for Security and Cleaning services at The Grafton Centre
Drive performance of team
Managing, training, disciplining and mentoring the onsite facilities support team
Monitoring of contractor s SLAs and KPIs
Liaise with Soft Service Manager regarding development and identification of budgets
Monitor spending against budget and forecast
Undertake centre Duty Manager responsibilities
Ensure compliance with Health & Safety legislation
Regular client update meetings
Support services contract reviews
Liaison with client
Responsible for own administration
The job holder will have joint control of a direct budget. What we are looking for Good experience of working within a customer facing environment is a requirement for this position along with exceptional man management skills.
Specific competencies within this general requirement include the following:
Excellent communication and interpersonal skills
Excellent organisational and influencing skills
Experience at Management level
Security Industry Authority (SIA) training and licence
Relevant H&S Qualification (IOSH, NEBOSH etc)
Excellent IT literacy skills in MS Outlook, Word, Excel and PowerPointMust be able to work on own initiative with a proactive and flexible attitude
Ability to multi task and prioritise
Must have a smart appearance Additional Information
45 hours per week, working a shift pattern including weekends
25 days annual leave
Closing date: 17th March 2017
See the original article here: Soft Services Coordinator
We are looking for highly talented and successful Account Manager to join our growing and exciting business. In this role you will be a field based Account Manager you will take a leading stance and we are looking for an individual that can demonstrate the confidence, experience, drive, flexibility and determination to provide the highest standards of operational service throughout the South Region portfolio. You will also possess the skills to motivate the staff to maintain the high standards required throughout the area.
Your ability to manage portfolios will be critical to your success and that of VSG. You will enjoy leading from the front and drive performance through your account management skills. We are looking for a natural leader with the ability to motivate and develop others and commercial flair for maximising sales opportunities. Hands on and driven, you will inspire others with your passion for excellent account management. VSG have great opportunities for you to develop your career in security services and progress further up the ladder, this is an excellent time to join the UKs fastest growing security services organisation. To apply for this role please send your CV to firstname.lastname@example.org Essential Experience
The Role Act as the principle point of contact for the client regarding your designated sites. Ensure all management information is accurate and professionally presented when required.
Monitoring service levels and compliance to ensure delivery meets / exceeds the required standard were possible. Management of the resource requirements to prevent lost / untrained hours on the portfolio ensuring dedicated relief staff are effectively utilised. Ensuring teams are recruited, trained and performance managed in line with company guidelines and requirements whilst adhering to Company and legal procedures. Undertake out of hours on-call duties (on rotation) Accountability for the profit and loss of the area. Empowers and supports the team to deliver a great service. Drive the contract service delivery for your designated sites. The Person
- Essential to have experience within a client facing role
- Essential to have experience in a people focussed role e.g. Managing performance
- Must hold a valid non front line SIA licence as a minimum
- Previous people management experience including company procedures
- Working knowledge of employment legislation
- Health & Safety knowledge and experience
- Demonstrate strong leadership skills and lead by example
- Problem-solving and analytical skills
- Excellent influencing and interpersonal skills
- Commercially aware with the business acumen to keep ahead of your competition and set VSG apart
- Stakeholder focussed approach
- Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint and Outlook and the Internet
- Excellent attention to detail
- Committed to following procedures and ensuring tasks are fully completed
- A desire for continuous personal and professional development
- Must hold a full, clean driving licence
To apply for this role please send your CV to
- Competitive salary plus annual bonus
- Company Car, Mobile Phone and Laptop
- 25 days holiday entitlement
- Life assurance
- Private Healthcare
- A wide range of discounts with selected companies
VSG has 7,500 employees and is the UK s fastest growing suppliers of security services to a variety of blue chip clients.
Our excellent service to our customers has allowed for market growth which means we continuously seek new and fresh talent to complement our current team as well as developing our people to reach their full potential. Join our team and look forward to a challenging and rewarding role, with great results bringing great opportunity for recognition and promotion. We are proud to be awarded as Britain s Top Employers 2015 for the fourth consecutive year which recognises VSG excellence in the conditions we create for our people.
See more here: Account Manager – VSG
PUBLISHED: November 12, 2015 12:32
MPs are to question National Grid bosses over the security of the UK’s power supplies amid concerns about keeping the lights on this winter.
The Energy and Climate Change Committee has announced a one-off session on November 24 to quiz senior executives at the company over its capability to meet energy demands of households and businesses. It comes after National Grid’s outlook for the winter predicted a gap between total electricity generating capacity and peak demand of 5.1% after measures are taken to boost margins – the tightest in a decade. Last week National Grid issued a notice to the energy industry asking for 500 megawatts more generation to be brought on to the system following “multiple plant breakdowns”, the equivalent to the power surge experienced at half-time during a big sports event.
The power firm said the move was not an indication that there was an immediate risk of blackouts, but it is the first time such a notice has been issued for three years. Announcing the hearing, the committee’s chairman SNP MP Angus MacNeil said: “The security of our electricity supply is something we all take for granted, but a lot of effort goes on behind the scenes to keep the lights on and the gas flowing. “The closure of polluting coal-fired generation has left capacity margins at worryingly low levels this winter.
“Making a swift transition to a low-carbon economy is crucial, but meeting the every-day energy demands of households and businesses must always take priority.
“National Grid has statutory responsibility to keep the lights on: the committee intends to examine their capability to do so.”
MPs will question National Grid on a number of topics including its predictions for security of supplies, availability of electricity generation this winter, the likelihood of margins being insufficient and what can be done about it and the outlook for next winter.