The role of the uniformed Venue Operations Supervisor is to establish and ensure the effective provision of security for Twickenham Stadium and the RFU offices. The role will be based at the Twickenham Stadium complex and work within a team that operates on a rota covering both days and nights.
The Venue Operations Supervisor will have responsibility for the line management of their shift team and the effective operational delivery of stadium venue operations. The Venue Operations Security Supervisor will have sole responsibility for the venue operations out of hours. This role requires the individual to respond to all requests for security services, operate systems and maintain accurate logs and reports, follow processes and procedures and generally assure the safety and welfare of all staff and visitors. The shift rota requires 12 hour shifts to be performed from 07:00 to 19:00 and from 19:00 to 07:00. The stadium has a spectator capacity of 82,000 and the complex includes a 156 bedroom Marriott Hotel, a Virgin Active leisure club, conference and banqueting facilities, a performing arts centre, a rugby store and office accommodation, making the stadium a 365 day a year business.
Every member of the Venue Operations team is entrusted to perform their duties within the ethos of the RFU values, incorporating teamwork, respect, enjoyment, discipline and sportsmanship. Role specific tasks will include; Providing first class customer service
Greeting and directing visitors, contractors and staff Controlling and recording vehicular and pedestrian entry and exit Conducting site patrols as directed
Maintaining the secure integrity of the venue Issue and return of keys Monitoring of the CCTV system
Responding to incidents and emergencies Conduct initial investigations Report writing
Line management of relevant shift team Provide security to corporate events Working as part of the match / event day team as required, rota dependent. Reporting on Health & Safety and facility maintenance issues. Produce Staff and visitor passes Line Manage and supervise a team of security personnel in their duties.
Manage staffing for shifts and corporate events Responsible for maintaining operating standards of staff Producing shift and incident reports. Responsible as the RFU site representative out of hours. Manage and direct responses to incidents. Actively collaborate with colleagues to contribute to the development and delivery of Venue Operations strategic, business and operational plans
Act as an ambassador for, and promote the best interests of the RFU at all times, including the promotion of the RFU Core Values Undertake such other duties as maybe required from time to time as are consistent with the responsibilities of the post and the needs of the RFU Attend meetings with stakeholders
Support to Venue operations Manager PERSON SPECIFICATION Qualifications and Experience:
SIA door supervisor
Full driving license Preferable:
First aid qualified Security Officer experience in a customer facing environment
Experience working in a control room and able to operate access control systems. Demonstrable experience of managing a team of people delivering an outstanding customer experience Operational experience of leading a team. Line Management of shift rotas and relevant budget management Skills and Personal Attributes:
Passionate about delivering a great customer experience to internal and external stakeholders Proven leader and decision maker.
Excellent communication at a variety of levels Pride in appearance Good written and IT skills
Self-motivated, reliable and conscientious Team player Stamina and perseverance
Decision maker Calm under pressure Ability to follow and implement procedure
Capable of mentoring others Excellent organisational skills and ability to prioritise. Personal integrity and disciplined professional standards
The Venue Operations Supervisor role within the Venue Operations team demands high standards and professional integrity in every duty performed. An attention to detail and the capacity to go the extra mile is expected from every team member. The desire to proactively improve for the benefit of the team and personal development is essential. All Role Holders must maintain an appropriate standard of confidentiality. Any disclosures of confidential information (including personal information kept on computer or other media) made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence Personal circumstances must allow the candidate to work extended hours on occasion during times of peak activity including evenings and weekends
Roles holders not based at the Twickenham headquarters must be available to work from there as and when required The role description, person specification, role grade and role title may be subject to change at the discretion of the RFU and in accordance with business developments. Any changes will be communicated to the role holder as appropriate
Salaried working hours will be no more than 48 hours a week on average and the rota worked may be subject to change at the discretion and operational requirement of the RFU. As a supervisor, you will lead by example and maintain high personal professional standards for others to follow. Venue Operations Team Mission Statement
The Venue Operations Team primary purpose is the professional delivery of service in providing a safe and secure environment for all clients, staff and visitors to the RFU Twickenham Stadium. We will achieve this in the detection, prevention and deterring of crime or the threat of crime. We will be professional, courteous and respectful at all times towards every person. We will ensure our actions are proportionate, legal, accountable and necessary under every circumstance. We will remain mindful, at all times, that our attitude and behaviour reflects upon our department, our colleagues and the RFU Twickenham Stadium. We will respond to our responsibilities in a timely and professional manner and provide reassurance by way of our presence, to all users of RFU Twickenham Stadium.
We will support the successful business operation of RFU Twickenham Stadium in any reasonable and positive way possible without compromising the outstanding service we provide to all our customers. We will uphold and demonstrate the core principles of the RFU in our everyday activities. Teamwork-Respect-Enjoyment-Discipline-Sportsmanship.
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Venue Operations Security Supervisor
Aberdeen Alarm Company are currently recruiting for a part time Security Officer position located in Mintlaw. This position is for Sunday Dayshift, 7am to 9pm and the successful candidate will be required to act in a professional manner at all times to maintain and enhance the reputation of Aberdeen Alarm Company Ltd Regular foot patrols of the premises. Maintaining a detailed log of your duties whilst on duty. Maintaining customer relations through effective communication skills. Register visitors to the site and issue visitors pass. The successful applicant will be subject to a five year work history check and will require to hold a valid Security Guard or Door Supervisor SIA license. The successful applicant must be at least 18 years of age, in addition the successful applicant must be a UK resident or have the right to work in the UK. Required licence.
SIA License (Door Supervisor or Security Guard) Job Type: Part-time Salary: 8.25 /hour
- Security: 1 year
Required licence or certification:
- SIA Door Supervisor Licence
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Security Guard – Aberdeen Alarm Company Ltd
Completing daily paperwork, daily staff briefings & debriefings. Provide guidance and leadership for staff members. Conducting appraisals / evaluations for direct reporting employees as required.
Training of staff including ensuring that all training requirements are achieved. Monitoring manning levels. Maintain the required professional standards of operation in accordance with company requirements.
To act within the authorities set out by Management and the company s working procedures. To carry out any other duties as directed by a Manager. Promote ICTS (UK) Ltd positively.
Overall responsibility for the security operations on shift. Liaise with Home Office and ICTS Management for day to day operations. To report and respond to all security incidents and emergency situations.
Attending and managing all security related incidents including fire evacuation and conflict management including physical intervention. Assisting the Management to carry out investigations Responsible for comprehensive report writing in relation to incidents.
Escalate incidents to ICTS management Ensure standing orders are read, understood and signed. Recommend to Management required changes to standing orders.
Ensure all security documentation is filled in correctly. Ensure Home Office and ICTS Management are briefed on site activities on a daily basis. Ensure all security areas are kept clean and tidy PERSON SPECIFICATION
Essential 5 year checkable background No criminal record
Document to prove eligibility to work within the UK if applicable Excellent communication of English both oral and written SIA license Door Supervisor
Experience in supervising Professional appearance which is reflective of the position applied for. High level of customer service. Tavistock Square, London, WC1H 9LG HRRT3 V1 09/16 Tel: +44 (0) 20 7874 7576 eMail: firstname.lastname@example.org Web: www.icts.co.uk Page 1 of 2
We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do so as well. We take firm action where any concerns are raised both internally and by our clients, customers and members of the public. All applicants must have correct documentation enabling them to work here and also have a permanent NI number. Internal candidates will be expected to show a good attendance/timekeeping record and also a good performance in their previous role(s).
This position may be subject to Client/Board approval. Please Note: The probationary period can be extended should the candidate s performance not meet the required standard.
Interested parties should download an application from www.icts.co.uk and email it to email@example.com ICTS IS AN EQUAL OPPORTUNITIES EMPLOYER Tavistock Square, London, WC1H 9LG HRRT3 V1 09/16 Tel: +44 (0) 20 7874 7576
eMail: firstname.lastname@example.org Web: www.icts.co.uk Page 2 of 2
Security Supervisor – ICTS