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Customer Service Advisor

Customer Service Advisor

Undertake security patrols of the site as per client instruction. Complete font line machine maintenance and preventative maintenance checks. Keep site clear of litter . Report defects and faults to manager. Receive help point calls and give clear and concise information where applicable. Assist customers around the car park and around the terminal with paying for parking , luggage , directions and any other reasonable request. Sell onsite parking season tickets to walk up customers. Input and remove permits from the ANPR systems. Keep accurate record by entry to Daily Occurrence Book and any related paperwork.

Fill in and supply PDQ and Occupancy data to management team as requested. Report to Eurotech every two hours that site is open. Liaise with stakeholders and pass any staff parking queries to the team leader.

Report any on site crime to BTP and fill in relevant paperwork. Must have Security Guard and CCTV SIA licences. Shifts are 4on 4 off alternating days and nights and all shifts are 12hrs long.

Mainly based at Ebbsfleet International but may be required to cover other sites at short notice. Job Type: Full-time Salary: 8.52 /hour

Job Location:

  • Ebbsfleet, Kent

Original post:
Customer Service Advisor