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Reference Library – England – Middlesex

Training and Performance Manager

Training And Performance ManagerTo manage a team of Operatives to ensure compliance and professional, cost effective service delivery is maintained. To act as an interface between the Operative team and the client and to report issues arising to Line Manager

Principal Accountabilities

  • Responsible for Service Delivery of Operative Team Assist with the recruitment and supervision of staff Produce rotas for the operative team
  • Proactive reporting of all Health and Safety issues To manage the issue and upkeep of PPE to the team.
  • To ensure that the operative team are appropriately dressed at all times whilst on duty.
  • To manage stock levels and equipment To conduct job chats with the operative team to identify training requirements.
  • Assist in the preparation of the payroll
  • Liaise with the client to ensure customer satisfaction with the service provided Security Supervisor Specific: Detect and prevent crime on site
  • Protect people and property Ensure the site assignment instructions are relevant, up to date and have been read and signed for understanding by the client and all Security Officers including relief staff.
  • To ensure that all Officers display valid SIA licenses at all times whilst on duty.
  • Day to day responsibility for the delivery of a visible security service

Additional Role Information

This role is subject to the candidate successfully obtaining an airside pass for Heathrow airport and there will be a requirement to flex working hour/ shift patterns to accommodate the 24/7 shift patterns of the Carillion colleagues. The role covers the Heathrow contract in it entirety.

25 days annual leave + 8 bank holidays with the opportunity to buy more holidays once you have been with a for a short while BUPA Healthcare Insurance (single cover with option to ‘trade up’ to cover your family Pension Plan

Carillion ‘Thank You’ Scheme, which offers flexible, tax efficient benefits such as child care vouchers, cycle to work scheme & discounts on high street brands

More here: Training and Performance Manager

Civic Enforcement Officer, WLA

Civic Enforcement Officer, WLASerco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and – most of all – deliver to the public.

Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, justice and immigration, local government, science, technology, transport and the commercial sectors.

The West London Alliance (WLA) is a partnership between seven West London local authorities of Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hillingdon and Hounslow. With over 17 years’ experience in partnership working, the WLA is committed to an enduring programme of collaboration and innovation to improve outcomes for West London. We are looking to recruit a number of Civil Enforcement Officers based from either: Parking Office, Bridge Road Depot, Pears Road, Hounslow, Middlesex, TW3 1SQ, or The Parking Office, Chiswick Town Hall, Heathfield Terrace, Chiswick, London, W4 4JN

Your role To enforce all on-street permitted parking regulations in all controlled zones/beats, in accordance with the Traffic Management Act 2004 in the WLA Council s Boroughs. To issue Penalty Charge Notices (PCN s) using a hand-held computer terminal (HHCT) to vehicles found to be in contravention of the parking regulations. To authorise the removal of vehicles in accordance with policy using the HHCT. To record, report and take appropriate action on any defects found in street furniture, including signs and road markings, or any suspect vehicles in accordance with local procedure. To attend when necessary adjudication hearings to give supporting information in connection with contested PCNs.

To represent the Company and the Council by promoting good public relations, providing advice and information concerning parking related matters, whenever asked, in a courteous manner. To ensure copies of all PCN or Warning Notice tickets are printed and handed in with all necessary paperwork at the end of each shift or working day. To carry out the duties of the post with due regard to the Company s equal opportunities policy. To be flexible carry out any other duties as and when required by the management. To undertake additional duties as required, commensurate with the level of the job. About you

Previous experience of working with members of the public and in a customer service. Ability to work flexible hours on a 24 hour/365 day shift pattern, including weekends and bank holidays as required. You will hold a City and Guilds Level 2 for Civil Enforcement Officers (Parking) or Security Industry Authority (SIA) and a full UK Driving Licence. You will have the ability to act in a professional and courteous manner whilst maintaining the reputation of both Serco and the Local Authority as a public facing officer. Good interpersonal skills including the ability to act with tact, sensitivity and diplomacy. If interested, please upload a copy of your CV to apply.

In return we offer a competitive salary. Full training will be provided. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.

Civic Enforcement Officer, WLA

Security Day Host – Phillips Auctioneers Limited

Security Day Host - Phillips Auctioneers Limited

Phillips is an international auction house, conducting sales of 20th Century and Contemporary Art, Photographs, Design, Modern & Contemporary Editions, Jewels and Watches. Phillips is currently seeking a flexible, organised and motivated individual to fill a permanent, full-time, Security Day Host position in our Operations department. Based in London, the role will involve, ensuring that consistently high standards of security, safety and customer care are delivered at all times to staff, assets and visitors on site.

Team objectives

  • Ensuring the security and safety of all staff, contractors and working colleagues;
  • Protecting the assets of Phillips by following recognised best practice techniques/procedures;
  • Ensuring the security and safety of the building;
  • Effectively organising and managing workloads as required without compromising the quality of the service provision;
  • Responding to emergencies and assisting with the evacuation and searching of the building by following all requirements of the site Emergency Response Procedures

The candidate will be responsible for:

  • Participating and contributing positively to the security team, by attending meetings as required and providing reports and recommendations on the activities of the security operation;
  • Showing commitment to Health & Safety and ensuring that you are familiar with all Phillips Health & Safety policies and procedures. Encouraging observance of all site security & safety policies in particular, ensuring that the access control, key control, smoking and Health & Safety policies are observed and enforced;
  • Performing verification checks of all the security equipment located within the areas of work ensuring that all systems are fully operational and where they are not, initiating corrective action;
  • Responding to all incidents in a timely and effective manner by directing the activities of all affected persons, aimed at all times to safeguard the assets of Phillips ensuring that direction from the Security Manager is sought where appropriate;
  • Maintaining all required records as directed by the Security Manager;
  • Participating with and applying recognised techniques when conducting entry and exit searches as a part of the management of effective access control procedures;
  • Maintaining a polite and effective meet and greet service to all staff and visitors, whilst strictly observing access control procedures;
  • Reporting building/equipment fault reports and where appropriate escalating to the Facilities Manager;
  • Ensure that the prescribed unlock/lockdown procedures are conducted correctly at the start and end of each shift;
  • Liaising with the Security Manager to ensure that adequate levels of security are maintained during the life of any event and completing any additional closedown checks that are required after the event has concluded;
  • Performing any other ad hoc duties as required.

The ideal candidate will have a minimum of 5 years experience in a similar role within a luxury brand environment and experience of the correct use of security technology (integrated CCTV & alarms.) You will be confident, well presented and customer focused.

You will have a good level of Microsoft office skills as well as excellent written and verbal communication skills and the ability to communicate in a professional manner with a wide variety of people. Working efficiently both as part of a team and upon you own initiative, you will have excellent problem solving skills as well has a high level of attention to detail. You should also have a valid SIA license.

Job Type: Permanent

Required licence or certification:

  • SIA Door Supervisor Licence

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Security Day Host – Phillips Auctioneers Limited