Reference Library – Door Supervisor
The Langham, London is currently looking to recruit a Security Officer to join our Security Department. As a Security Officer your key duties will be as follows:
Monitoring of licensed outlets/bars in accordance with the requirements of the license laws and control of such areas and where applicable fulfil the duties of a Personal Licensee.
Effective monitoring of CCTV images, checking equipment for continuous recording and effective functioning and maintaining accurate logs and digital copies of footage when required within the stipulations of the Data Protection Act and the Private Security Industry Act.
Control of all hotel internal keys, electronic key cards and access key cards and their issue to authorised personnel, including updating of key holders lists.
Control of staff locker keys and issue to authorised personnel, including updating of key holders lists.
Dealing with undesirable and suspicious persons.
Dealing with unattended and suspicious objects.
Responding to and investigation of fire alarms as part of the hotel emergency fire team.
Weekly testing of hotel fire alarm systems and associated fire safety systems, including air vents, emergency pagers, lifts and fire doors.
Form part of emergency rescue team in event of trapped passengers in lifts by following formal procedures.
Taking appropriate action and reporting of all fire related issues within the hotel, including regular checks of the fire panel and to take corrective action when necessary.
Complete recorded audits of all fire alerting, fire fighting and other fire safety related equipment and reporting of all defects to management and Engineering department.
Responding to security and bomb threats and take appropriate action in accordance with hotel emergency and security procedures.
Investigation of incidents within the hotel as directed, including reports of missing or damaged personal property, violence, assault, inappropriate behaviour, unauthorised access to guest rooms, mini bars, safe boxes, store rooms and other restricted areas.
Compiling all supporting information necessary during investigation of reported incidents, including electronic lock readings, guest profiles, physical evidence, photographs, CCTV footage or any other relevant documentation.
Interviewing guest, visitors and staff members as part of supporting information during investigations.
Preparing written or typed incident reports for all reported incidents with attached relevant supporting information.
Daily updating of computerised incident and accident database.
Dealing with safekeeping of personal guest items and lost and found property, including recording, safekeeping and returning while updating records.
Attend room moves in the absence of guests.
Assisting guests with bedroom safes and recording of all safe access incidents with guest and own signatures.
Initial investigation and handling of insurance claims against the hotel and the business within the stipulations of the Hotel Proprietor Act 1956.
Attend to accidents and give assistance as necessary. Officers who are qualified first aiders should apply first aid when necessary.
Maintain accurate up-to-date guest and staff accident records.
Support Human Resources department with interviews and obtaining statements regarding disciplinary matters.
Support hotel management team with staff suspension procedures, out of hours in particular.
Carry out recorded staff bag searches in accordance with hotel procedures and guidelines, ensuring correct procedure with property pass documentation.
Carry out recorded searches of staff lockers when necessary in presence of witness from management or human resources department.
To maintain Vingcard electronic key system, maintain backup records, time changes, carry out lock readings as required.
To maintain control of all staff, contractors and visitors access other than guests to the building
The Langham, London offers a wide range of benefits which include: uniform, meals on duty, holidays, free accommodation at other Langham Hotels, Company pension plan, colleague recognition system, learning and development opportunities and many more.
The Langham London, London s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 378 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar, extensive Meeting & Events facilities and Europe s first Chuan Spa.
The team at the hotel prides itself on creating enchanting encounters for our guests and we ve been doing so since 1865.
An ideal candidate should fulfil the following requirement:
Have a SIA Door Supervisor Level 2 licence
Great investigation and problem solving skills
Attention to detail
Excellent communication skills
Ability to handle stressful and challenging situations
First Aid qualifications are preferable
Terms of employment
Taken from: Security Officer – Langham Place
ME by Melia, part of Melia Hotels International In the middle of London s West End, ME is surrounded by theatres, boutiques and nightclubs. Art, music and design meet personalised service for an experience beyond mere accommodation.
Previous experience as a Security Officer in a 5* hotel environment * SIA certification essential (Door Supervisor or CP) * Any Heath and Safety, First Aid or Fire Marshall training or qualifications preferable * Customer service focus * Have flexible availability for both day and night shifts. * Exceptional English communication skills (verbal, listening, writing) * Pro-active and reliable * Motivational and creates team spirit * Efficient in multi-tasking in high pressure environments * Passionate about helping people Shift patterns
4 days on 4 days off shift pattern, 12 hour shifts We offer: * One of the most competitive salaries in the industry. * 22 paid holidays per annum inclusive of bank holidays * Complimentary meals on duty * Annual staff events * Discounted rates at Melia Hotels * Fantastic career growth opportunities.
Please apply send your CV if you are interested in this role Job Type: Full-time Salary: 27,000.00 /year
- hotel: 1 year
Required licence or certification:
Read more here:
Security Officer – ME by Melia London Hotel
We have an exciting opportunities to join a busy security team in providing site and location security for a prestigious client on a long-term contract. If you are enthusiastic, have the ability and willingness to learn, and have excellent communication and interpersonal skills, please apply. Shift pattern: 4 on 4 off nights
Hours: 12 hour shifts Rate of Pay: 8.75 which will increase to 9.00 per hour upon successful completion of a 6 month probationary period. Duties will involve:
Booking in deliveries
Signing in and out keys Patrol Monitoring Alarm Monitoring and Response
Incident Report Writing Answering the telephone Monitoring the Access Control System
Responding to emails Answering Switch board phone and reception work Successful applicants must have a minimum of Door Supervisor SIA license, have the ability to use own initiative, and be able to follow pre-assigned assignment instructions. Candidates will preferably have previous Security experience and First Aid at Work although this is not essential as training can be given to the right individuals. You must also have a full UK Driving License as you will be required to use site vehicles on occasions.
To apply please email a current CV & Covering Letter outlining your suitability to: email@example.com please state PINE Nights in the subject line.