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Soft Services Coordinator

Soft Services CoordinatorDaily duties:
First point of contact for customer and tenant enquiries and complaints
Site patrols identifying H&S, cleaning, maintenance and security issues
Monitoring and manage front of house staff on a day to day basis
Incident management, investigation and reporting
Daily Duty Manager reporting to the Centre Management team

Other duties:
Rostering and payroll in conjunction with Soft Service Manager
Attend weekly centre management meeting
First line disciplinary management
Event staffing
Soft services KPI audits
Soft services budget reporting in conjunction with Soft Service Manager
Procedural reviews and amendment recommendations Key Accountabilties:
The following key accountability areas are a given requirement. The list is not exhaustive and should not act to constrain the job holder from working within a wider brief if necessary in order to achieve the requirements of the job role.
Responsibility for Security and Cleaning services at The Grafton Centre
Drive performance of team
Managing, training, disciplining and mentoring the onsite facilities support team
Monitoring of contractor s SLAs and KPIs
Liaise with Soft Service Manager regarding development and identification of budgets
Monitor spending against budget and forecast
Undertake centre Duty Manager responsibilities
Ensure compliance with Health & Safety legislation
Regular client update meetings
Support services contract reviews
Liaison with client
Responsible for own administration

Dimensions:
The job holder will have joint control of a direct budget. What we are looking for Good experience of working within a customer facing environment is a requirement for this position along with exceptional man management skills.

Specific competencies within this general requirement include the following:

Excellent communication and interpersonal skills
Excellent organisational and influencing skills
Experience at Management level
Security Industry Authority (SIA) training and licence
Relevant H&S Qualification (IOSH, NEBOSH etc)
Excellent IT literacy skills in MS Outlook, Word, Excel and PowerPointMust be able to work on own initiative with a proactive and flexible attitude
Ability to multi task and prioritise
Must have a smart appearance Additional Information

Permanent
Full time
45 hours per week, working a shift pattern including weekends
25 days annual leave
Closing date: 17th March 2017

See the original article here: Soft Services Coordinator

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