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Civic Enforcement Officer, WLA

Civic Enforcement Officer, WLASerco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and – most of all – deliver to the public.

Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, justice and immigration, local government, science, technology, transport and the commercial sectors.

The West London Alliance (WLA) is a partnership between seven West London local authorities of Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hillingdon and Hounslow. With over 17 years’ experience in partnership working, the WLA is committed to an enduring programme of collaboration and innovation to improve outcomes for West London. We are looking to recruit a number of Civil Enforcement Officers based from either: Parking Office, Bridge Road Depot, Pears Road, Hounslow, Middlesex, TW3 1SQ, or The Parking Office, Chiswick Town Hall, Heathfield Terrace, Chiswick, London, W4 4JN

Your role To enforce all on-street permitted parking regulations in all controlled zones/beats, in accordance with the Traffic Management Act 2004 in the WLA Council s Boroughs. To issue Penalty Charge Notices (PCN s) using a hand-held computer terminal (HHCT) to vehicles found to be in contravention of the parking regulations. To authorise the removal of vehicles in accordance with policy using the HHCT. To record, report and take appropriate action on any defects found in street furniture, including signs and road markings, or any suspect vehicles in accordance with local procedure. To attend when necessary adjudication hearings to give supporting information in connection with contested PCNs.

To represent the Company and the Council by promoting good public relations, providing advice and information concerning parking related matters, whenever asked, in a courteous manner. To ensure copies of all PCN or Warning Notice tickets are printed and handed in with all necessary paperwork at the end of each shift or working day. To carry out the duties of the post with due regard to the Company s equal opportunities policy. To be flexible carry out any other duties as and when required by the management. To undertake additional duties as required, commensurate with the level of the job. About you

Previous experience of working with members of the public and in a customer service. Ability to work flexible hours on a 24 hour/365 day shift pattern, including weekends and bank holidays as required. You will hold a City and Guilds Level 2 for Civil Enforcement Officers (Parking) or Security Industry Authority (SIA) and a full UK Driving Licence. You will have the ability to act in a professional and courteous manner whilst maintaining the reputation of both Serco and the Local Authority as a public facing officer. Good interpersonal skills including the ability to act with tact, sensitivity and diplomacy. If interested, please upload a copy of your CV to apply.

In return we offer a competitive salary. Full training will be provided. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.

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Civic Enforcement Officer, WLA

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